Our support department is always here to help if you have a question or feedback about one of our apps. WeekCal's Support is committed to providing our customers excellent, timely service.
In most cases, our initial response to your ticket will be within 24 hours. However, high ticket volumes may require us to exceed that time frame.
What is the best way to contact Support?
If you need assistance, the contact form in the app is the best option because essential metadata is included in the email body. As a result, our support agents will receive information about your app version, device, subscription status, and previous purchases, so you won't need to provide that information yourself.
I am unable to contact Support through the app. What should I do?
If you cannot access the app, please email us at support@weekcal.com. Be sure to include a brief but informative subject line. Please include the following information (if appropriate):
- The version number of the app or when it was last updated.
- A detailed description of the situation.
- The troubleshooting steps you have already tried (if an issue is being reported).
I did not find the information I needed in the Help Center. What should I do?
Thank you for checking our Help Center before submitting a help request. If you do not find an answer to your question, you can contact us using the "Submit a Request" link in the top-right corner of the Help Center page, or by emailing us at support@weekcal.com.
I sent an email to Support and did not receive a response. What should I do?
Although it is our policy to answer every question, tickets with content that cannot be discerned may not get routed to an agent. To ensure your ticket is handled, please provide enough information for us to begin a conversation with you. Some items to include:
- The version number of the app or when it was last updated.
- A detailed description of the situation.
- The troubleshooting steps you have already tried (if an issue is being reported).
What information do you need to help me with my request?
The information we need will vary depending on the nature of your request.
- When providing feedback or asking a question, please include any specifics that will help us understand the situation.
- If you wish to report a bug, please specify the version and describe how and when the problem occurred. Be sure to include any troubleshooting steps you have attempted before contacting us.
Screenshots or videos of the app's behavior can sometimes help our team determine issues and find solutions quickly.
Why did I receive an automated response to my ticket?
It's not uncommon for us to receive a large number of questions or reports relating to the same issue. As a result, it may be necessary to send out responses to all related tickets to prevent the influx from overwhelming the support system.
In the event that the automated response cannot address your needs adequately, we recommend responding to the automatic response rather than opening a new ticket. This will prevent your request from being pushed to the end of the queue.
I need help with a paid service or feature. What should I do?
Our recommended contact method is through the app, especially in this case. The data included with your email will help us to identify you as a paid user. In the event that you cannot access the app, please email us at support@weekcal.com. Be sure to include your purchase information when you submit your details.
What does a helpful request look like?
Using the suggestions below can help our team get to your ticket quickly.
From within the app - using the contact form provided, enter the details of your help request.
From an email - support@weekcal.com
Include in your message:
Complete sentences describing the issue:
Device and Operating System / App version:
Supporting Information: