Having trouble with premium features not showing up in your WeekCal Android app?
Here's a step-by-step guide to help you resolve this issue.
Step 1: Verify Your Play Account
Ensure that you are logged into the correct Play account. It's common for multiple accounts to be used on a single device, leading to confusion about where the purchase was made. Check your account details by accessing the settings menu in your Play Store app to confirm that the account currently logged in matches the one used for the purchase.
Step 2: Update the App and Android OS
Regularly check for updates to both the WeekCal Android app and your Android OS, as they can fix known bugs affecting purchases.
- To update the app, open the Play Store, search for WeekCal, and update if available.
- For Android OS updates, go to System Settings > About Phone > Check for Updates.
Step 3: Network Connectivity
Make sure you have a stable WiFi or data connection. Payment processes can fail or be delayed with poor connectivity.
Step 4: Verify Date and Time Settings
Incorrect date and time settings can interfere with internet access and payment validation.
- Navigate to Settings > Date and Time.
- Ensure Automatic Date and Time and Automatic Time Zone are enabled.
Step 5: Check OTP (One-Time Password)
If your payment requires an OTP, ensure that there are no issues with your device receiving text messages.
Step 7: Force Stop the App and Reopen
To force stop an Android app, follow these steps:
- Open the Settings app on your Android device.
- Scroll down and tap on Apps or Application Manager (the name varies by device).
- Find and select the WeekCal Android app from the list of installed apps.
- Tap on Force Stop.
Step 8: Contact Us
If issues persist, reach out to us from within the app. Tap the Gear symbol to open the Settings menu and scroll down to "Contact Support"