A crash can be caused by several causes:
- A bug in our app
- A problem with the Operating System (iOS)
- A jailbreak library
In order to investigate what's causing the crash, we'll need crash logs from your device.
The section below only will contain crash logs if you did not sync your device with iTunes after crash occurred.
After sync with iTunes crashes are only visible on your computer.
- Go to device Settings > Privacy > Analytics > Analytics Data
- Tap on crash starting with app name
You will see a text field with a crash log.
In iOS11 now press the button at the top right to send the log.
For older iOS versions, please see below.
- Press to select a part and move left blue marker to the beginning.
- Move down right blue marker to bottom of screen so it continues scrolling down until the end.
- Copy the entire text an paste it in an email
When syncing with iTunes, crash logs are automatically transferred from your device to your PC or Mac.
Mac OS X
On the Mac, crash logs are kept at:
where ~ is your Home folder.
If the Library folder is not visible, check this page on how to make it visible: http://www.macworld.com/article/2057221/how-to-view-the-library-folder-in-mavericks.html
Here’s an example:
Crash logs on the Mac OS X.
Device name is “William Kelly's iPhone” here There’s the .crash file and .plist file – archive them both and send to a developer. Actually, pick all the files you find there that have the name of the problematic application, in our case all logs starting with Week Cal
Windows Vista, 7, 8, 10
Windows Vista, 7, 8, 10 Files are located here:
The AppData folder is hidden by default, so here’s how to access it. Get into your personal folder:
User folder, with Vista folder path
Now click on the folder (address) bar which will change the display into Windows folder path and add \AppData to it, then click Enter.
When clicked, the address bar changes into regular Windows folder path
This will then show the folder contents. From here, you can follow the path above until you get to the crash logs.
For Windows 7, follow the same procedure.
Location is here:
C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE_NAME>
<USERNAME> is your login username. Application Data folder is usually hidden by default, so you need to reveal it in the same way as in Vista — by typing in and pressing Enter.